After years of pandemic disruption, driver shortages, and declining public trust, Southeast Michigan’s transit agencies say they’re finally back on their feet.

There are new labor contracts. New buses on the way. On-demand service pilots. Even a regional transit app designed to knit a fragmented system together.

But recovery doesn’t always feel like progress… especially if you’re still waiting 40 minutes for a bus that’s supposed to come every 10.

At a recent State of Transit meeting hosted by Transportation Riders United, transit leaders struck a cautiously optimistic tone. They said the crisis is over. But questions remain about access, equity, and reliability.

Noah Kincade leads Detroit Documenters, a civic journalism program where trained residents attend public meetings and take detailed notes to help the rest of us stay informed. He joined The Metro’s Robyn Vincent to examine how transit officials are framing the system’s rebound and how those claims compare with riders’ experiences.

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The annual “State of Transit” event was this week. Put on by advocacy group Transit Riders United, it gathers leaders from around southeastern Michigan to discuss all things related to public transportation.

Detroit Director of Transit Robert Cramer told WDET at the event that one thing DDOT has made progress over the last year is modernizing its fleet of buses. That includes adding 45 new hybrid and four electric buses.

He says the hybrid models have seem to be more feasible than the electric ones at this time.

“Because we don’t have a network of charging around the city that can keep topping it off, we send [the electric buses] out for 4 or 5 hours, then we’ll have to bring them back for a pretty lengthy charging,” says Cramer. 

However, Cramer says DDOT is still facing bus availability challenges as it works to bring more buses onto the road. He says on time performance isn’t quite where it needs to be as a result.

“Right now we’re in the upper 60s,” says Cramer, “about 70% is out on time performance. The industry standard, and our goal, is 85%.”

Cramer says improving wages for drivers and mechanics has also helped the department improve service over the last year. He says it’s helped with employee retention.